Call Now! (713) 783-3500

FAQ

REPAIR

What is the cost of repair?

We do not know until we see the size and type of damage. Our prices are very competitive and our workmanship is excellent.

How long does it take to fix my rugs?

Usually it takes between 1 to 2 weeks for regular repair after we receive your rug. We will inform you when your rug will be ready. We will walk you through the process.

How good is your restoration process?

We are absolute experts in this field. Our technicians have been responsible for the restoration of rugs and carpets in a number of German museums before bringing our talents to the US. We have 25 years of solid experience in repair and restoration and re-coloration of oriental rugs, tapestries and other textiles. All of our repairs come with a 12-month 100% customer satisfaction or your money back guarantee.

Do you fix tapestries too?

Yes! Our experts are able to fix your tapestries.

I do have a very large rug. Would you send your team to my house to pick it up for repair services?

If you live in Houston, Texas, we are able to appraise your rug at your place for a nominal fee. And yes, we do have pickup and delivery upon request for repair and wash in Houston. If you live in another country, unfortunately we do not provide global service yet to send to your house, but we are working on that!

CLEANING

Do you fix the color bleeding in my rugs?

Yes! We are able to remove incredibly intense color bleeding and the deepest of stains and spots from your beautiful rugs and carpets.

Do you wash my rugs?

Yes! We are able to wash your rug. Just contact us and we do the rest.

What causes such intense carpet stains?

The most common causes of carpet and rug stains are:

Water Damage (Flood, water damage from plants and pots left on the top of rugs for a long time)
Dog and Cat waste
Moth Damage
Spilling Wine, Chocolate
Color Bleeding due to improper forms of washing

The list is long, but do not panic! Just contact us; we will take care of it!

Can you use Scotchgard™ Carpet Protector for oriental rugs?

Scotchgard™ recommends that you do not use Scotchgard™ Carpet Protector on oriental rugs. They have found that the variability between manufacturers and the occasional use of food dyes can produce unusual and unpredictable results.

I do have a very large rug. Would you send your team to my house to pick it up for cleaning services?

If you live in Houston, Texas, we are able to appraise your rug at your place for a nominal fee. And yes, we do have pickup and delivery upon request for repair and wash in Houston. If you live in another country, unfortunately we do not provide global service yet to send to your house, but we are working on that!

GENERAL

When choosing a rug, what size should we select?

For Dining Rooms: Take the size of the surface of your dining room table and add 6 feet to it. So, if your table is 3′ x 6′, I would start looking at a 9′ x 12′ carpet. This is important because it means that your dining chairs will still have all four legs on the rug, even when they’re pulled away from the table.
For Living Rooms: Once again, take a good look at where the legs of your furniture land. At minimum, I would want the front legs of all furniture in the seating area to be placed on the carpet. In an ideal situation, the back legs should be placed on the rug if possible, to help unify the space. A carpet floating in the middle of a room with only the cocktail table actually on it is also an option, but It could leave the room feeling a bit incomplete.
For Bedrooms: The best rule to keep in mind for your bedroom is that a majority of your rug will be under your bed. Depending on the layout of your room, I like to see between 3 and 4 feet of carpet exposed on all 3 sides of the bed.
Another way to determine rug size is to measure the size of the room and then subtract about 1½ feet. This will give you a 9-inch border of exposed flooring on each side. With all of these best practices, keep in mind that most rugs on the market come in standard sizes: 6′ x 9′, 8′ x 10′, 9′ x 12′, 10′ x 14′, and 12′ x 15′. If you’re not having something custom-made, find the one that is closest to the size you need. When in doubt, choose the larger size.
– designer Scot Meacham Wood of Eponymous Design Firm published in House Beautiful Magazine

What style rug should we choose?

Now that we have the nitty-gritty of the size question solved, let’s get to the fun part and talk about pattern and style. This doesn’t involve any math or specific answers because design is not just about the math, it’s often all about balance. For dining rooms, sometimes it can be a good idea to get something with pattern. Dining rooms are often dominated with a large wooden table and chairs, so the pattern gives the room some interest – and can also hide any food stains. When you’re shopping for bedroom rugs, you should wear shoes that you can easily slip off because you want to be sure it feels good on your bare feet. The sales staff shouldn’t mind if you ask about the carpet’s “foot feel!” In your living room, it’s going to be about balance. If your furnishings are upholstered with heavy pattern, I might start looking at a piece that has a subtle pattern or a solid color. If your furnishings are upholstered in a solid color, I would use a patterned rug to add some interest.
– designer Scot Meacham Wood of Eponymous Design Firm published in House Beautiful Magazine

What sort of material(s) should our rug be made out of?

Now for fibers, the most important thing to think about is how hard you’re going to be on the floors. We almost always recommend using 100% wool because I find it to be the easiest to clean and maintain. Silk and viscose are lovely and give the room a marvelous bit of shimmer, but, if you have small children or pets, it can get a little tricky to keep it looking fresh.
– designer Scot Meacham Wood of Eponymous Design Firm published in House Beautiful Magazine